Terms & Conditions
Benson Products, LLC believes in protecting your information. With this in mind, we have adopted this Privacy Statement, which describes the information we may collect when you use visit our website or sign up for a e-mail.
Terms & Conditions
Ordering goods from our website means that you agree to the Terms and Conditions set out below. When placing an order with Benson Products, LLC, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. All prices are shown in US Dollars.
Prices are correct at the time of publishing. It may be necessary to change prices from time to time. Any price changes will not affect orders already placed to Benson Products, LLC.
Products can be ordered from us using our online store. Please go to the online shopping section of the website. A complete description of each item is available by clicking on the picture of the item. Enter the number of items you wish to purchase and then add the items to your order by clicking the add to cart icon. The order becomes binding when accepted by us. Payment is due when your order is placed. Acknowledgment of orders will be sent by email.
Payment is made by use of credit card and is handled by Stripe - a third party provider. Your credit card transactions will be managed through a secure site. Benson Products,LLC does not have access to your personal information related to your credit account.
Shipping and Returns
All of our products are made in Grand Rapids, Michigan and will be shipped from that location within one week of the order. Large quantity orders may take longer. Shipping is done through UPS ground in the contiguous 48 United States. You will receive shipping notification and tracking information once the shipment is made. Please order well in advance if you require delivery for a specific date or event. All items in a single order will be shipped at the same time whenever possible.
Should you have a question or complaint about a product we provide, please contact us as soon as possible. Benson Products, LLC warrants products to be free from manufacturer defects for 90 days from the purchase date. Please read the Warranty enclosed with your product. You must notify Benson Products,LLC prior to returning products with a warranty claim. If a mistake has been made with an order, please let us know as soon as possible by contacting us via email – email@example.com or call us at 616.822.5445. We will review your request and do our very best to correct the issue. We accept no liability for any failure to deliver goods you have ordered, for any delay in doing so, or for any damage or defect to goods delivered caused by any event or circumstances beyond our reasonable control. It is the customer's responsibility to check all products received carefully, and report any problems as soon as possible.
This site is owned and operated by Benson Products, LLC.
2845 Vineland Dr.,
Grand Rapids, MI 49508
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Our site's registration form requires users to give us contact information (such as username and email address). We use customer contact information from the registration form to send the user special offers and updates from Benson Products, LLC. The customer's contact information is also used to contact them as and when necessary.
As an individual, you have the opportunity to limit the personal information you provide. We provide you with the opportunity to 'opt out' of having your personally identifiable information used for certain purposes when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by contacting us at: firstname.lastname@example.org
Information Collection & Use
Access to Personal Identification Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or deactivate it by making the change on our member information page, emailing our Customer Support team at email@example.com, or contacting us by telephone or postal mail using the information located at the top of the page.
Surveys or Contests
From time to time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personal identification information from you. Participation in these surveys or contests is completely voluntary, and you therefore have a choice regarding whether or not to disclose information which is requested. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code). We may request other information, at our sole discretion, which we consider important to the administration and promotion of the survey or contest.
We use this information to notify contest winners and award prizes, monitor site traffic, personalize the site (in the case of anonymous information collected in surveys), and send participants an email newsletter. We may also use this information for publicity or marketing purposes. We may publish this information at our sole discretion. The rules applicable to any individual survey or contest will be published prior to the collection of any personal identification information and you implicitly and explicitly agree to such use by submitting any such information.
We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Uses of Information
Benson Products, LLC members and affiliates receive periodic email notices that include exclusive special offers and information about sales, promotions, new releases, and other relevant information. If you no longer wish to receive these emails, you may opt out by contacting us at: firstname.lastname@example.org.
Like many web sites, we collect and analyze standard log file information and Session ID information to analyze site traffic, improve site performance, and prevent fraud. Session IDs are bits of code on your computer that assist your browser in navigating our site. We do not associate personal information with log file information or cookies, except when needed to prevent fraud.
Benson Products, LLC reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
The Benson Products, LLC web site(s) contains links to other sites. Benson Products, LLC is not responsible for the privacy practices or the content of such web sites. Our site uses a secure online ordering system that enables clients to purchase products online. Benson Products, LLC collects users' financial information, such as account and credit card numbers, for verification purposes only. Financial information that is collected is used to bill the user for products and services, and never for any other reason.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, visit: http://en.wikipedia.org/wiki/Secure_Sockets_Layer.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of online transmission or electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our web site, you can email us at email@example.com.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.